There was a big surge of businesses in the 2000's that either already had security cameras or were getting them. So, there were plenty of customers who needed help with updating their systems, getting them working, using them correctly, and getting them connected with their phones and laptops.
ICU Security was there through it all. We watched the boom of security camera use, the leaps in technology, and the implementation into new fields and businesses. We really have seen everything.
And from the beginning, our focus has always been on excellent service and information for the local community.
We were so driven to educate folks on the ways security cameras could help businesses, we started our own restaurant to use as a demo site.
Through this operation, ICU Security could easily show all the ways that owners and management could coach staff through customer service and operations using the camera system from an offsite location.
We’ve always said, “You want to catch people doing things right, so you don't have to catch them doing things wrong.”
The other way we work with educating the community is by partnering with the local news. You just might catch us on Channel 2 providing tips and advice on how to stay safe in your home. When there is a ring of burglaries, the news comes calling ICU Security to inform their audience about the latest in surveillance technology.
We are a preferred vendor of the Greater Nashville Apartment Association, GNAA, for surveillance cameras for apartments. We also have preferred vendorship with Precision Tune Automotive (we’ve serviced over 60 of their locations in the US) and the YMCAs. Our teams have done work in all of the YMCAs in Middle Tennessee, and the greater Birmingham area.
Many companies sell surveillance equipment, but few truly have the expertise to support it. That’s the ICU difference.
Our relationship doesn’t end on installation—it begins.
Jackie Reid is the administrative leader at ICU Security. Her diverse background allows her to bring an operational, organizational, and personal approach to running the company. Jackie taught elementary school in Nashville for a few years, then joined a corporate sales force before joining ICU.
Her leadership has brought significant growth and a renewed focus on educating ICU's client base on the benefits of using surveillance cameras as part of their business model.
She is a graduate of Middle Tennessee State University.
DIRECTOR OF SALES
Ryan started in the security camera industry in 1991 and founded ICU Security in 1999 and moved it to its Nashville headquarters in 2000. He truly believes that businesses that actually use surveillance cameras properly are light years ahead of their competitors. Ryan's outgoing personality lends itself to focusing on new business development.
He's lived in Nashville since 2000.
SCHEDULING & A/P DIRECTOR
Lacey started with ICU Security after working in the restaurant that Ryan and Jackie started. Her ability to communicate so well with other employees and the customers led her to start working with Ryan and Jackie in the surveillance portion of the business.
Lacey has lived in Middle Tennessee for 20 years.
DIRECTOR OF OPERATIONS
Alec is a graduate of the University of TN-Knoxville, where he earned a Business Management with a collateral in International Business degree. After graduating, he completed a two year management training program with a national corporation and now brings his knowledge and innovation to the family business.
We our very proud and excited to have our son as part of our team!