Customer Support

Unlimited Virtual Technical Support

Expert Help.
Right When You Need It.

Get fast, reliable support for your surveillance system. No on-site visit required. Our virtual technicians resolve issues quickly so you can stay focused on what matters most. Our Unlimited Virtual Technical Support is available Monday - Friday from 8am to 4pm.

Request Virtual Support

What We Support

We're Here For All
Your Security Needs

Video Surveillance

Troubleshoot cameras, recorders, network, viewing issues, and more.

Access Control

Resolve door access, add and remove credentials, and system connectivity issues

System Usage

Finding and downloading footage, setting up smart AI alerts, and creating profiles for unwanted guests

System Integrations

We help keep everything online and networked in the event of a storm, change in internet provider, etc.

And More

If we can handle it remotely, it doesn't cost you a dime!

How it Works

Support In Just a Few Steps

Request Report

Fill out our quick request
form or give us a call!

Connect Securely

We will securely connect
into your system remotely.

Diagnose & Resolve

Our experts identify the
issue and get to work.

You're Back Online!

We'll confirm everything
is working properly.

Request Virtual Support

Five Years of Technology
Five Years of Partnership

Technology changes faster today than at any time in history. Artificial intelligence, cybersecurity, operating systems, networking equipment, cloud services, and surveillance software continue to evolve almost daily. Because of that, ICU Security designed a Virtual Technical Support (VTS) program that gives our customers the best combination of current technology, dependable support, and long term value .As technology evolves, your system evolves with it. At the end of your five year term, we simply replace the NVR with the newest available technology and begin a new five year support cycle. Our goal is not simply to install a surveillance system, but to become your long term technology partner, helping your surveillance investment continue to deliver value year after year.